1. Order Cancellation
Customers can cancel their order while the order status is “Ordered” or “Shipping.”
Once the order status changes to “Shipped,” cancellation will no longer be available.
In certain situations such as payment failure, stock unavailability, or system errors, He She Style Wear reserves the right to cancel an order. Customers will be notified accordingly.Refund will be processed to the original payment method within 5-7 business days.
2. Returns
- Returns are accepted only for items that arrive damaged or defective
- Once the order is marked as Delivered, customers may request a return within 5 working days
- Items must be unused, unwashed, and returned in original condition with tags and packaging intact
- Custom-made, stitched, altered, or personalised products are not eligible for return
- After 5 working days from delivery, the order status will automatically be updated to Order Fulfilled, and no return requests will be accepted
3. Refund Process
- When a return request is approved and initiated, customers will receive a confirmation email stating: “You will receive your money back within 7 business days.”
- Refunds will be processed to the original payment method or as per the selected refund option
4. Important Notes
- A clear unboxing video may be required to verify damage or defects
- Minor colour differences due to lighting, screen settings, or fabric texture are not considered defects
5. Need Help?
For any questions or assistance regarding cancellations or returns, please contact us:
Email: info@heshestylewear.com
Phone: +1 (780) 886-4821