Find answers to common questions about shopping at He She Style Wear.
Orders & Payment
How do I place an order?
Browse our collection, add items to your cart, and proceed to checkout. Fill in your shipping details and complete the payment to place your order.
What payment methods do you accept?
We accept all major credit/debit cards, net banking, UPI, and digital wallets through our secure payment gateway.
Is my payment information secure?
Yes! All payments are processed through secure, encrypted payment gateways. We do not store your card details.
Can I modify my order after placing it?
Orders can be modified or cancelled only before they are shipped. Please contact us immediately if you need to make changes.
Shipping & Delivery
How long does delivery take?
Delivery typically takes 7-10 business days for ready-to-ship items. Custom-made products may require additional time.
Do you offer free shipping?
Yes! We offer free shipping on orders over $200. Orders below this amount may include a shipping charge.
How can I track my order?
Once your order is shipped, you'll receive tracking details via email. You can also track your order through the "My Orders" section in your account.
Do you ship internationally?
Currently, we ship only within Canada. International shipping may be available in the future.
Returns & Refunds
What is your return policy?
We accept returns within 5 working days of delivery for damaged, defective, or incorrect items. Products must be unused, unwashed, and in original condition with tags attached.
How do I initiate a return?
Log in to your account, go to "My Orders," select the order, and click "Request Return." Our team will review and approve eligible returns.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Are there any non-returnable items?
Yes. Custom-made, altered, or personalized products, items with removed tags, and products showing signs of use are not eligible for return.
Products & Sizing
How do I choose the right size?
Each product page includes a size chart. Please refer to it before ordering. If you need assistance, contact our customer support.
Do product colors match the images?
We strive for accuracy, but slight color variations may occur due to lighting and screen settings.
Are your products authentic?
Absolutely! We source all our products from trusted suppliers and ensure quality standards are met.
Account & Privacy
Do I need an account to shop?
While you can browse without an account, creating one allows you to track orders, save addresses, and enjoy a faster checkout experience.
How is my personal information protected?
We take privacy seriously. Your data is encrypted and stored securely. We never share your information with third parties without consent. See our Privacy Policy for details.
How do I reset my password?
Click "Forgot Password" on the login page, enter your email, and follow the instructions to reset your password.
Still Have Questions?
If you couldn't find the answer you're looking for, please don't hesitate to contact us:
Email: info@heshestylewear.com
Phone: +1 (780) 886-4821
Our customer support team is here to help!